Privacy Policy

We collect information that you provide directly to us when you:

• Enroll in our courses
• Submit enquiry forms or contact us
• Make payments
• Participate in surveys or provide feedback
• Communicate with us via email, WhatsApp, or phone

Personal Information:

• Name: Your full name as provided during enrollment or enquiry
• Email Address: Your email address for communication and account management
• Phone Number: Your contact number for course-related communications

Course-Related Information:

• Course Preferences: Information about courses you are interested in or have enrolled in
• Enquiry Details: Details provided in enquiry forms, including your questions, goals, and requirements
• Enrollment Information: Course selection, batch preferences, and enrollment status

Communication Records:

• Records of communications via email, WhatsApp, phone calls, or other channels
• Support tickets and customer service interactions
• Feedback, testimonials, and reviews (with your consent)

Payment Processing:

Payments for our courses are processed via third-party payment gateways and service providers, including:

• Razorpay (for Indian students)
• Skydo (for international students)
• PayPal Business
• Bank Transfer services
• UPI payment processors
• Cash in Hand (at our physical locations only)

Cash payments, where accepted, are offline transactions and do not fall under Razorpay's payment processing or policies.

We may retain payment transaction records (such as transaction IDs, amounts, and payment status) for accounting, record-keeping, and refund processing purposes, but we do not store your payment card or banking details.

We use the information we collect to:

• Process your enrollment and manage your course participation
• Communicate with you about course updates, schedules, and important announcements
• Respond to your enquiries and provide customer support
• Process payments and manage billing
• Send you course materials, resources, and access credentials
• Improve our services and develop new offerings
• Comply with legal obligations and enforce our policies

By providing your contact information and enrolling in our courses, you consent to receive communications from Designient via:

• Email: Course updates, announcements, payment confirmations, and important policy changes
• WhatsApp: Quick updates, reminders, and support communications
• Phone Calls: Important announcements, support, and course-related discussions

You may opt out of marketing communications at any time by contacting us or using the unsubscribe options provided in our communications. However, you may continue to receive essential course-related and transactional communications even if you opt out of marketing messages.

Designient may use student testimonials, feedback, and portfolio work for promotional and marketing purposes, but only with explicit written consent from the student.

Your Rights:

• You have the right to refuse consent for use of your testimonials, feedback, or portfolio work
• You can request removal of your content from our platforms at any time
• You may specify conditions for usage, such as anonymization or restriction to specific platforms
• You can withdraw your consent at any time by contacting us

If you provide consent, your testimonials, feedback, or portfolio work may be used on our website, social media, marketing materials, and other promotional channels. We will always attribute your work appropriately unless you request anonymity.

Designient operates a certificate verification system to allow employers, institutions, and other parties to verify the authenticity of certificates issued by us.

Public Display:

Certificate data, including but not limited to:

• Student name
• Course name and completion date
• Certificate number or verification code
• Certificate status (valid, revoked, etc.)

may be displayed publicly on our certificate verification system for verification and authenticity purposes. This allows third parties to verify certificates by entering the certificate number or verification code.

By accepting a certificate from Designient, you consent to this public display of certificate information for verification purposes. If you have concerns about this, please contact us before accepting your certificate.

Designient implements reasonable security practices and procedures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.

Security Measures:

• Encryption of sensitive data in transit and at rest
• Secure servers and databases
• Access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on data protection

In the event of a data breach that may affect your personal information, we will notify you and relevant authorities as required by applicable law.

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With third-party service providers who assist us in operating our business (e.g., payment processors, email services, hosting providers), subject to confidentiality agreements
• Legal Requirements: When required by law, court order, or government regulation
• Protection of Rights: To protect our rights, property, or safety, or that of our students or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users
• With Your Consent: When you have explicitly consented to sharing

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Factors that determine retention periods include:

• Legal and regulatory requirements
• Accounting and financial record-keeping needs
• Ongoing business relationships and course completion records
• Dispute resolution and legal claims

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.

You have the right to:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal and contractual obligations
• Objection: Object to processing of your personal information
• Withdraw Consent: Withdraw consent for use of testimonials, portfolio work, or marketing communications
• Data Portability: Request transfer of your data to another service provider (where applicable)

To exercise these rights, please contact us at hello@designient.com. We will respond to your request within a reasonable timeframe.

Our website may use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our services. You can control cookie preferences through your browser settings.

Our services are intended for individuals who are at least 18 years of age. We do not knowingly collect personal information from children under 18 without parental or guardian consent. If you believe we have collected information from a child, please contact us immediately.

Designient reserves the right to modify this Privacy Policy at any time. We will notify you of significant changes via email or through our communication channels. The "Last Updated" date at the top of this page indicates when this Privacy Policy was last revised.

Continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: